This guide explains how admins can control what staff members are allowed to do in the Messages section — including private messages, group chats, and staff message visibility.
Using role-based permissions, you can decide whether teachers can send messages to parents, view staff conversations, or create groups.
Why manage messaging permissions?
Not every staff member needs the same level of communication access. With permission settings, you can:
Allow or restrict private messaging with parents
Control who can send group or school messages
Decide which staff can read other staff conversations
Limit message visibility based on roles
All permissions are managed from Settings → Access Control.
How to update messaging permissions for staff
Go to Settings
Click Access Control
Select the role (for example: Teacher)
Open the Messages permissions section
Enable or disable permissions as needed
Click Save
Changes apply instantly to all staff with that role.
Watch this video to learn how to provide staff access to messages.
Watch this video to learn how to manage Parent Access to messages
Best practice
Allow private messaging only for lead teachers/admins
Give “read all staff messages” access only to management
Restrict group creation to avoid clutter