The Concerns feature enables parents to communicate any particular issues or worries about their child’s well-being. If a parent needs to share that their child has a mild stomach ache, they can input this information as a concern in the app. This alert will be shared with teachers to ensure that they are informed and can respond accordingly throughout the day.
Concern Settings
Navigate to Settings > Other Settings from the drop down
Define Concern escalation roles, this includes staff roles to which parents can raise concern to [Eg: Teacher, Finance, Principal]
By default super admin can view all the concerns raised, but you can also define additional Concern visibility roles who can view all concerns
Teachers and admins can access this information in the Concern section of the app or the web portal.
Click on Parent Communication from the dashboard.
Select Concerns from the menu.
To view concerns for a specific date, enter the date in the Date section.
If you need to check concerns for a specific room, select the room from the All Rooms section.
To view concerns for a particular student, search for the student’s name in the All Students section.
Teachers can also add comments in the concerns or resolve them by following the steps below:
Click on Parent Communication from the dashboard
Navigate to Concerns in the menu
Select the concern where you want to add comments or resolve the issue
Click on Add Comments
Enter your comments in the provided field
To attach photos, click on the Photos icon
To include emojis, click on the Emoji icon
After adding your comments, click on Post to make the comment live
Adding Concerns (Parents)
Open the illumine app on your device
Click on the Connect option at the bottom of the screen
Select Concerns from the menu
Click on + New Concern
Select the staff role to whom you want to raise the concern for example, teacher or admin
Enter the details of the issue
Add any attachments, such as documents or photos/videos, if applicable
Click on Save Concern to submit it