We are excited to welcome you to Illumine, one of the easiest-to-use platforms for early education and childcare management. This guide will help you get started with downloading the app, logging in, and managing your child’s profile details.
Download the Illumine App
For Android Phones & Tablets
Open the Google Play Store
Search for “Illumine for Parents”
Or download directly using the link below:
https://play.google.com/store/apps/details?id=com.illumine.app
For Apple Devices (iPhone/iPad)
Open the App Store
Search for “Illumine for Parents”
Or download directly using the link below:
https://apps.apple.com/in/app/illumine-for-parents/id1459249394
Logging in to Illumine
All registered parents can log in using either:
their registered email address, or
their registered phone number
Option 1: Login with Email & Password
Steps:
Open the Illumine App
Tap “Login to Illumine”
Select “Login with Email”
Enter your registered email address
Enter the password shared in the invitation email
If you cannot find the invitation email or forgot your password, you can use the “Reset Password” option to create a new password and log in.
Option 2: Login with Phone Number & OTP
Steps:
Open the Illumine App
Tap “Login to Illumine”
Select “Login with Phone Number”
Choose the correct country code
Enter the phone number registered with the school
(Please enter the number without adding “0” or the country code prefix manually)You will receive a One-Time Password (OTP) via SMS
Enter the OTP to log in successfully
Parent App Walkthrough
Managing Your Child’s Information
How to Add or Update Authorized Pick-Up Details
Steps:
Open the Illumine Parent App
Go to the Profile tab
Select Parents & Pickup
4. Click on Add Authorized Pickup
Enter the following details:
Name
Relationship
Phone Number
Email Address
Address
Click Save. The authorized pickup contact will now be added successfully.
How to Add Allergy Information
Parents can add and manage allergy details from the Health & Safety section.
Steps:
Open the Profile tab
Go to Health & Safety
Select Allergies
Click Add
Enter the following information:
Allergy Name
Allergy Category
Severity
Symptoms
Emergency Action Plan
Additional Notes (optional)
Click Save, The allergy information will now be updated in your child’s profile.
How to Add Emergency Contact Details
Emergency contacts can also be managed from the Health & Safety section.
Steps:
Open the Profile tab
Under Health & Safety
Select Emergency Contact
Click Add
Enter the following details:
Name
Phone Number
Relationship
Email Address
Address
Optional:
You can also enable:
✅ Set as Primary Emergency Contact then, Click Save
The emergency contact will now be added successfully.
Payment Setup & Invoice Payments in the Illumine Parent App
Parents can securely add payment methods, enable AutoPay, and pay invoices directly from the Illumine Parent App.
Note: Payment options will only be visible if your school has setup the online payment gateway for your school.
How to Add a Payment Method
You can add your preferred payment method from the Payment Profile section in the Parent App.
Steps:
Open the Illumine Parent App
Go to the Profile tab
Select Payments
Open Payment Profile
Under Payment Options, you can:
Add a Credit Card
Add a Debit Card
Add a Bank Account for ACH payments
Enter the required payment details and save the payment method successfully.
How to Enable or Disable AutoPay
If your school has enabled AutoPay permissions, you can manage AutoPay directly from the Parent App.
Steps:
Go to Profile → Payments → Payment Profile
Locate the AutoPay option
Toggle AutoPay:
ON to enable automatic payments
OFF to disable automatic payments
When AutoPay is enabled, future invoices may automatically be charged using your selected payment method.
Please note: AutoPay availability and functionality depend on the billing settings and permissions configured by your school.
How to View & Pay Invoices
You can easily track and pay invoices from the Fee Payments section.
Steps:
Open the Fee Payments section in the Parent App
You will see:
Pending invoices
Paid invoices
You can switch between these tabs to view:
Outstanding invoices
Previously paid invoices
How to Pay an Invoice
Steps:
Open the invoice you wish to pay
Click Pay Now
Select or enter your payment method details
Complete the payment
You can also:
✅ Select multiple invoices
✅ Pay multiple pending invoices together in a single transaction
Once the payment is completed successfully, the invoice status will update accordingly.
Important Notes
Permission-Based Access
Please note that the ability to add or edit the above information depends on the permissions enabled by your school. If you see a message saying “Permission Denied”, it means the school has restricted access to make those changes. In such cases, please contact the school directly for assistance.
Parent Contact Information
For security reasons, parents cannot directly edit:
their own email address
their phone number
another parent’s profile details
These details are directly linked to your login credentials and can only be updated by the school administration. Similarly, adding another parent profile can also only be done by the school.
If you need any further assistance, please feel free to reach out to your school administration or Illumine Support.
We’re excited to have you onboard and look forward to supporting your child’s learning journey with Illumine!