Answers checked on the US dashboard (us.illumine.app) in November 2026. Menu names are the US ones: Tuition & Billing, Programs, Center Management, Attendance, Parent Communication, Learning & Progress, Reports, Settings.
What account should stay logged in on the lobby tablet? None. Show the school's QR code on the tablet instead.
Go to Attendance > Student Attendance.
Click Attendance QR at the top right.
Save the code as an image and display it on the tablet, or print it.
Parents scan it from the Parent App and check their children in or out. The app shows all of a parent's children regardless of room, so one scan covers all of them.
Can parents reset their own kiosk PIN? Yes. Go to Settings > Attendance and, under Kiosk Mode, switch on Allow Parents, Authorized Pickups & Staff to manage individual Kiosk PINs (kiosk attendance must be on). Parents then go to Profile > Parents & Pickup in the Parent App.
Good to know: each person can only change their own code and the codes of their own authorised pickups.
A parent's old PIN says "already taken" after a reset, but nobody has it. A stale record was left behind by the reset. Send the student, parent and centre name to support, who clear it.
Where did the Room Mode PIN go? It is now the same code as the Kiosk PIN. Staff use their kiosk PIN, or reset it if they have forgotten it.
If the app says something went wrong, update the app, then log out and in.
To hand a device to the next teacher: tap More > Room Mode to exit, then enter the next teacher's 4-digit code.
Parents do not want to take a selfie at check-in. Go to Settings > Attendance and, under Enable/Disable Access, switch on Disable Photo for attendance, then Save. It applies to both QR and kiosk PIN check-in.
How do I stop check-in notifications going to parents? Go to Settings > Attendance and, under Student, switch on Disable Student attendance notification for parents, then Save.
Can children be signed out automatically at the end of the day? Yes. Turn on automatic check-out and anyone still checked in is checked out at the time you set.
Go to Settings > Attendance.
Switch on Enable automatic student check-out.
Set the check-out time and Save.
Good to know: there is a matching setting for staff. Automatic check-out records the time you set, not the real pickup time, so treat it as a safety net rather than a replacement for checking children out.
Can a teacher check a child in from the carline so her name shows as Updated By? Only if the teacher does the check-in herself from the Staff App, by scanning the child's QR code or using kiosk mode. There is no QR code that records a different Updated By.
A child is in two rooms. Can I set which room they check in to by default? Not as a saved default, but staff choose which of the child's rooms to check in to at check-in.
In the Staff App, start the check-in for the child.
When the child belongs to more than one room, pick the room for today.
Confirm the check-in.
Good to know: there is no setting that remembers a preferred room per child, so the room has to be picked each time. Parent QR or kiosk check-in cannot choose the room.
Where is geofencing? Settings > Attendance, the Enable Geo Fencing card at the top right. Switch it on and set the Location Threshold in meters.
Good to know: keep the radius at 100 m or more, or staff standing inside the building can fall outside it.
Hourly staff cannot clock in; the app says permission denied. That only happens when clocking in from inside the Staff App, which needs the staff attendance permission on their role.
Go to Settings > Access Control, open the role and choose View Permissions.
Under Staff Attendance, tick the check-in permission and Save.
Have the staff member log out and back in.
Good to know: kiosk and QR-scan attendance need no permission at all, so staff can always clock in that way. If the permission is on and the in-app clock-in still fails, send the staff name to support.
Can we stop staff clocking in before their shift starts? No. Set Shift Start and Shift End on each staff profile and use Payroll to compare scheduled against actual hours; early minutes show as extra time.
Good to know: rounding early check-ins up to the shift start has been passed to the product team as a request.
Where is Payroll? Attendance > Staff Attendance, then the Time Tracking tab, then Payroll. It is not a top-level menu item.
Good to know: the Time Tracking tab needs the Time Tracking permission on your role. Without it the page says you do not have permission to view Time Tracking; ask an admin to add it under Settings > Access Control.
A staff member left. How do we keep their timecards for payroll? Mark them Inactive instead of deleting them; their attendance and time tracking history stays.
Go to Center Management > Staff and open the staff member.
Change their status to Inactive and save.
To find them later, set the staff status filter (or a report's status filter) to include Inactive.
Good to know: deleting a staff profile removes it from lists and reports. If someone was deleted by mistake, contact support, who can restore the profile.
I want one report with each child's scheduled hours and actual check-in and out. There is no single report, but Attendance Summary comes close.
Go to Reports > Excel Reports and open the Student Attendance tab.
Click Attendance Summary and Generate. It has check-in and check-out times plus a schedule column.
Good to know: if your schedule is in custom profile fields, also export the Students Report and match the two by name in Excel.
Is there a subsidy attendance report with present and absent day counts per child? Yes. The Monthly attendance report gives one row per child with day counts, with no Excel cleanup needed.
Go to Reports > Excel Reports and open the Student Attendance tab.
Choose Monthly attendance.
Pick the dates for your billing cycle and the rooms or students, then Generate.
Each child gets counts of Present, Absent, Time Off, Calendar Holiday and Weekend days.
Good to know: there is no separate 'in-service day' category (mark those as calendar holidays), and a cycle that crosses two months is split by calendar month.
The attendance report for a room shows only one child. Only one child is assigned to that room. Check the room assignments under Center Management > Students and add the others to the room.