Answers checked on the US dashboard (us.illumine.app) in November 2026. Menu names are the US ones: Tuition & Billing, Programs, Center Management, Attendance, Parent Communication, Learning & Progress, Reports, Settings.
The inquiry came in blank even though the parent filled in the form. The form builder has two kinds of fields, and only one of them fills the inquiry.
System Fields are the inquiry's own fields: child name, date of birth, Parent One name, phone, email. What a parent types into them lands on the inquiry record.
Custom Fields are questions that exist only on that form. Their answers stay on the submission and do not fill the inquiry.
So a form built with custom fields called "Parent name" and "Phone" creates an inquiry with those boxes empty every time; the answers are only visible on the submission.
To fix it, open the form in the builder and either:
Add the fields from the System Field tab instead of the Custom Field tab, or
On each custom field, use Map To and choose the matching system field.
Good to know: Map To only lists system fields of the same type. A Text question can map to a text field, a Date question to a date field, and so on.
I cannot add my inquiry form to the Process Steps. Process Steps accept Student forms only, because registration starts after an inquiry becomes a student. For a family still at the inquiry stage, email the form link from inside the lead, or set an email automation that sends it on a stage change.
Can I email a flyer to families who haven't enrolled yet? Yes. Send an Email Campaign to your inquiries (leads) from the Inquiries module.
Go to Inquiries > Marketing > Email Campaign and create a new campaign.
Add recipients by selecting inquiries (up to 50 per add; repeat to add more).
Write the email and attach the flyer (attachments up to 20 MB).
Send now or schedule it for later. Open and click statistics appear on the campaign.
For a quick one-off, you can also select inquiries in the inquiry list and use bulk Send Email.
Good to know: campaigns go to inquiries only. A contact who is not yet an inquiry has to be added as one first, for example through your inquiry form.
Can I make a QR code for a tuition plan? No. QR codes belong to Inquiry Forms. To collect a fee at inquiry, build an Inquiry Form with Enable Fee switched on and share its QR code.
Good to know: until the payment gateway is live, the form can only take offline payments.
How do I link a custom profile field to a form?
Create the field first under Settings > Forms > Profile Fields.
Open the form, add a Custom Field and use Map to pick that profile field.
Good to know: system fields such as Emergency Contact are already mapped; nothing to do for those.
Can a form have two signatures, and can I publish it to our other centres? Yes to both. Add two Signature fields when building the form. When you click Publish, use Publish to Additional Centers and tick the centres.
I cannot change who is notified when a form is submitted. A published form is locked. Unpublish it, edit Notify Staff in the form settings, then publish it again.
Do staff need the fire-drill form shared again every time? No. A self-initiated staff form stays available, except after a submission has been approved. A student form that has been approved must be shared again for a new submission.
Good to know: auto-share conditions apply to new submissions only.
Google Ads conversions do not track, and the embedded form is cut off at 600 px. Use the Script embed, with the full form URL in data-src, not an illu.ly short link. The script resizes the frame to the form's height and keeps the conversion tracking intact.
I need a waitlist report with name, room and date of birth. Waitlisted children are inquiries, not students, so the report comes from Inquiries.
Go to Inquiries and filter by status Waitlisted.
Add the custom fields you need as columns.
Export.