Quick answers to common questions from US schools, including available alternatives and workarounds.
Dashboard: us.illumine.app
1. Can I block Staff from clocking in before their shift?
You cannot prevent Staff from clocking in before their scheduled shift. However, you can set Shift Start and Shift End on each Staff profile and compare the recorded hours in Payroll.
2. Can I create a live sign-up sheet where parents can see each other's selections?
A shared live sign-up sheet is not available in Illumine. As an alternative, you can create a Google Form and share its link with parents through an Announcement.
3. Can I send immunization reminders in bulk?
Bulk immunization reminders are not currently available. You can send reminders individually from each child's Immunization tab.
4. Can I set document-expiry reminders more than 7 days in advance?
No. The days field accepts values from 1 to 7.
5. Can I create a school-wide photo gallery or bulk-download a child's documents?
A school-wide photo gallery and bulk document download are not available. You can use the With Attachments filter under Activities to find posts with photos or files. To view a specific child's photos, open the child's Gallery tab.
6. Can I create Staff-only message groups?
You can create a student group and add only Staff members to it.
7. Can I schedule a message to be sent later?
Scheduling messages for a later time is not currently available.
8. Can I send billing notices by SMS?
SMS messaging is available only for Announcements. Billing notices cannot currently be sent through SMS.
9. Can I view admission start dates in a calendar?
A calendar view for admission start dates is not currently available.
10. Can I build custom reports?
A custom report builder is not currently available. As an alternative, you can export the available Excel reports and combine the data in Excel to create the report you need.
11. Can I generate a QR code for each tuition plan?
QR codes are available for Inquiry Forms. You can enable this by switching on Enable Fee in the form settings.
12. Can I bill a subsidy agency directly?
Direct billing to a subsidy agency is not available. Instead, add funds to the provider and record payments against the relevant invoices.
13. Can I record payments against individual invoice line items?
Recording payments against individual invoice line items is not currently available.
14. Can I change a room's age range after creating it?
You cannot change a room's age range after creation. You will need to create a new room with the required age range.
15. Can I rename the age bands in a lesson set?
Renaming lesson set age bands is not available. Instead, you can map two lesson sets to the room.
16. Can parents access invoices, forms, and leave requests on the web?
These features are available through the Mobile Parent App only.
17. Are face recognition and bus tracking included in the Standard plan?
No. Face recognition and bus tracking are paid add-ons. Please contact your account manager for more information.
Need help?
If you have questions about any of these features or need help finding an alternative for your school's workflow, contact the Illumine Support team.