Weâve rolled out a new set of financial and operational reports to give admins better visibility into payments, invoices, subsidies, refunds, and tax information. These reports help teams reconcile faster, track funding accurately, and respond to parent and accounting needs with confidence.
Whatâs New
Payment & Account Reports
Invoicing and Payment Summary Report
A high-level view of payments received, outstanding balances, and trends across centers and time periods.
Customer Account Statement
A detailed statement of charges, payments, credits, and balances for individual student accounts.
Enterprise Accounts with Autocharge
New visibility into enterprise accounts that have autocharge enabled, supporting easier monitoring and reconciliation.
Failed Payments Report
Track failed payment attempts, failure reasons, and impacted accounts to enable faster follow-ups.
Subsidy & Financial Aid Reports
Subsidy Report
A consolidated view of subsidies applied across students, programs, and time periods.
Subsidy Ledger Report
Transaction-level tracking of subsidy usage, balances, and adjustments for auditing and compliance.
Subsidy Collection Report
Insight into collected vs. pending subsidy amounts to support reimbursement tracking.
Financial Aid Report
Visibility into financial aid applied across invoices, including coverage amounts and remaining family responsibility.
Refund & Invoice Reporting
Refund Report
Track processed refunds, amounts, reasons, and associated invoices in one place.
Invoice Report Enhancements
The Invoice Report now includes:
Prorated discounts
Financial aid and subsidy details
This provides a more accurate breakdown of how final invoice amounts are calculated.
Deposit history update
A new Payer column has been added to the Deposit History report.
Adyen Payment Reports
Adyen Payout Report
Detailed visibility into payouts received from Adyen, supporting bank reconciliation.
Adyen Received Payments Report
Track successful payments processed via Adyen.
Adyen Chargebacks Report
Monitor chargeback activity, amounts, and impacted transactions.
Adyen Dispute Report
Full visibility into disputes, statuses, and outcomes tied to Adyen transactions.
Tax & Compliance
Tax Statement (Available on Parent Mobile App) Parents can now access tax statements directly from the parent app, making it easier to retrieve documents for tax filing.
For School Staff
If you are school staff and need to download a parentâs tax statement:
Log in to the admin/staff portal.
Navigate to Reports > Excel Reports > Billing.
Select the report named Tax Statement PDF.
Download the file and share it as needed.
Troubleshooting and Limitations
Missing Tax Statements: Tax statements are only available from the date your school started using Illumine. For earlier records, contact your school directly.
Primary Payer Requirement: Tax statements are generated under the primary payerâs profile. Ensure you are logged in with the primary payer account or request your school to update the primary payer.
Tax Statements Option Not Visible: Ensure your app is updated to the latest version. Navigate to Profile > Payment Profile > Reports > Tax Statements and check again.
Student-Specific Issues: Tax statements can only be downloaded for students with at least one invoice in the selected date range. To download your tax statement, follow these steps:
Open the Illumine app and log in.
Navigate to Profile > Payment Profile > Tax Statement.
Use the date selector to choose the year for which you need the statement.
Tap View Statement.
Tap the three dots (âŽ) or menu icon and select Download to save the statement to your device.
Why this matters
Stronger financial visibility across payments, invoices, subsidies, refunds, and payouts
Faster reconciliation for accounting and finance teams
Better audit readiness with ledger-level and transaction-level reports
Improved parent experience through self-serve tax statements
Reduced manual follow-ups with clearer failed payment and dispute tracking