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What's new - Billing, Payments & Tuition Enhancements

Varun avatar
Written by Varun
Updated this week

This release introduces important improvements across billing stability, chargeback handling, tuition plan setup, and subsidy application—helping teams reduce errors, speed up setup, and maintain accurate financial records.


Billing & Invoice Controls

Block actions during payment processing

Prevent conflicting actions
All invoice actions are now blocked while a payment is in the processing state.

Avoid duplicates and errors
This prevents duplicate payments, conflicting updates, or accidental invoice changes while a transaction is still in progress.

Prevent void/ cancel action on Online payments

Online payments recorded via Card or ACH payments can only be refunded. Such payment records cannot be voided (cancelled) as there is no reason it got recorded by mistake.


Zero-amount invoices in ledger

Complete financial visibility
Invoices with a zero balance now appear in the ledger, ensuring a full and accurate audit trail—even when no payment is due.

Show Failed payments in ledger

Student Ledger view now includes failed payment records for complete transparency.


Late fee support

Apply late fees automatically
Late fees can now be applied as part of standard billing workflows, helping enforce payment policies and improve collections.

Late fees can be:

  • Applied per day of delay, automatically increasing based on how long a payment remains overdue, or

  • Applied as a whole amount, on overdue invoices at once.


Chargeback Handling Updates

Automatic chargeback fee transfer

Partial chargeback handling

When a payment record is disputed by parents in partial amount

  • Original payment is marked as failed

  • A new payment record is created for the reduced amount

  • A debit note is automatically generated for the penalty amount

Add balance payments

  • A debit note is automatically created for the chargeback amount plus penalty

This ensures chargebacks are reflected accurately across payments, invoices, and reports.


Tuition Plan & Discount Management

Clone tuition plans

Faster setup
Admins can now duplicate existing tuition plans, making it easier to create similar plans without rebuilding them from scratch.


Allow duplicate discounts

More flexibility
The system now supports duplicate discount codes when required, accommodating complex or overlapping discount scenarios.


Subsidy & Financial Aid

Manual invoice support

Apply subsidies during manual invoicing
Subsidy and financial aid amounts can now be applied while creating manual invoices, ensuring accurate billing even for off-cycle or custom charges.


Why this matters

  • Prevents billing errors during in-progress payments

  • Improves financial accuracy with better ledger visibility and chargeback handling

  • Speeds up admin workflows with cloning and flexible discounts

  • Supports complex funding scenarios with manual subsidy application

  • Reduces reconciliation effort for finance teams

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