Inquiry/Enquiry forms allow parents to submit their details online. Every time a parent fills and submits the form, a new enquiry (lead) is automatically created in Illumine. This helps you collect admissions enquiries without manually entering information.
📍 Where to Access
Go to: Inquiries/Enquiries → Inquiry/Enquiry Forms → Create Form
🛠️ Step 1: Choose Form Type
Select Inquiry/Enquiry as the form type
Choose Create from scratch
Click Create
📝 Step 2: Set Up the Form
Enter a form name at the top
You will see the form builder interface
🔹 Step 3: Add Fields to Your Form
a) System Fields
These are pre-existing fields from the student profile, such as:
Name
Gender
Date of Birth
How to add:
Drag and drop fields into the form
Or double-click to add them
b) New Fields (Custom Fields)
You can create new fields to collect additional information.
Example:
Add a field like How did you hear about us?
Choose a field type (e.g., single select)
Add options like Facebook, Instagram, etc.
c) Parent Details
Add Mother and Father details by selecting the respective fields
d) Customize Fields
Rename fields as needed
View how fields are mapped
👀 Step 4: Preview the Form
Use the Preview option to see how the form will appear to parents
🎨 Step 5: Customize Design
Choose a background or template
Align the form with your school branding
⚙️ Step 6: Configure Form Settings
Display Name
Set the name that parents will see
Notifications
Select which staff members should receive notifications
Choose notification type:
In-app only
Email + In-app
Multi-Center Support
Copy the form across multiple centers if needed
Redirect URL
Add a URL to redirect parents after form submission
Example:
Website
Pricing page
Program page
Default Enquiry Status
Set the default status for new enquiries created through the form
✅ Step 7: Publish the Form
Click Publish / OK
Your enquiry form is now ready to be shared with parents
Important Configure Form Settings
Before saving the form, set up the form preferences:
Form Name: The title parents will see when they open the form
Default Status: Choose which status the enquiry should be assigned when the form is submitted (e.g., New or Interested)
Notify Staff: Select staff members who should receive a notification when a new enquiry is submitted
Email Confirmation: Enable if you want parents to receive an email after submitting the form
Redirect Page: Choose where parents should be redirected after submission (for example, a thank-you page)
Form Status: Set the form to Live so parents can start submitting responses
Once everything is configured, click Save. Your enquiry form is now ready to use.
For more detailed overview please refer to this video:
How to Share an Inquiry/Enquiry Form
After creating the form, you can share it with parents in multiple ways depending on how you collect enquiries.
Option 1: Share via Link
Go to Inquiry/Enquiry Forms
Click the three dots next to the form
Click Copy Link
Share the link via WhatsApp, email, or SMS
When parents click the link, they can fill in the form and submit their details. A new lead will automatically appear in Illumine.
Option 2: Share via QR Code
Click the three dots next to the form
Select View QR Code
Download and print the QR code
Place it at the reception, entrance, or notice board
Parents can scan the QR code using their phone and submit the form instantly.
Option 3: Embed on Your Website
You can also embed the enquiry form on your school’s website.
Click the three dots next to the form
Copy the iframe code
Share it with your website developer
The developer can embed the form on your website
Parents visiting your website can fill out the form directly, and all submissions will automatically create new enquiries in Illumine.
📌 Summary
Create enquiry/inquiry forms from the Enquiries/Inquiries section
Add system and custom fields
Customize layout and design
Configure notifications and settings
Publish and share with parents
💡 Best Practices
Use system fields for standard information
Use custom fields for additional data
Preview the form before publishing
Set up notifications to avoid missing enquiries
Using enquiry/inquiry forms helps streamline your admissions process by capturing leads in real time and ensuring no enquiry is missed.
For more detailed overview please refer to this video: