Regions : UAE, Saudi, Other GCC regions
Soon you'll be able to connect with prospective families and parents on the messaging platform they use every day—right from illumine. From capturing new enquiries to automating follow-ups, WhatsApp will become a seamless part of your admissions workflow.
Here's what you'll be able to do
Coming Soon: WhatsApp Integration
Meet families where they already are. Soon, you'll be able to connect your WhatsApp Business Account with illumine to manage enquiries, automate communication, and engage parents—all from one place.
What's Coming
💬 Connect Your WhatsApp Business Account
Use your centre's official WhatsApp number to communicate with parents directly from illumine.
Connect your WhatsApp Business account
Send approved WhatsApp templates
Manage conversations without switching platforms
🤖 Capture Enquiries with a WhatsApp Bot
Turn conversations into enrolments—even outside business hours.
The AI-powered bot can:
Answer common parent questions
Collect enquiry information
Create enquiries automatically in illumine
Route leads to the appropriate centre
📥 Automatically Create Leads
Every qualified WhatsApp enquiry is automatically added to your CRM with:
Parent contact details
Conversation history
Lead source attribution
Custom field information
📱 Send Rich WhatsApp Messages to Enquiries
Go beyond plain text with support for:
Images
Videos
PDF documents
Other media attachments
Track message delivery with real-time delivery and read status.
🤝 Nurture Enquiries on Whatsapp
Keep all WhatsApp conversations connected to your admissions workflow.
Receive and reply to parent messages
Share files and locations
View conversation history alongside enquiry details
📣 Broadcast Messages at Scale
Reach multiple families in just a few clicks.
Send WhatsApp broadcasts to selected enquiries
Use approved templates for announcements, reminders, and event invitations
⚡ Automate Parent Communication
Include WhatsApp in your admissions automation.
Automatically send messages for:
New enquiries
Tour reminders
Follow-ups
Registration updates
Custom workflow actions
Why you'll love it
✔ Communicate with parents on their preferred platform
✔ Automate admissions and follow-up communication
✔ Capture enquiries 24/7 with an intelligent WhatsApp bot
✔ Keep every conversation linked to your CRM
✔ Improve response times and convert more enquiries into enrolments
Coming soon to illumine. Smarter conversations. Faster enrolments. 🚀
Stay tuned. WhatsApp integration is coming soon to help your team respond faster, engage families better, and convert more enquiries.