We've introduced a range of enhancements to Tour Management to make scheduling and managing tours easier for both parents and admissions teams.
From self-service tour management and automated reminders to smarter scheduling and a refreshed interface, these updates help reduce administrative effort while delivering a smoother enrollment experience.
What's New
📅 Self-Service Tour Rescheduling & Cancellation
Parents can now manage their own tour appointments directly from their confirmation email—no login or phone call required.
They can:
Reschedule their tour online
Cancel a tour with a single click
Reschedule up to three times before being prompted to contact the school
This gives parents greater flexibility while significantly reducing back-and-forth communication for your admissions team.
📍 Automatic Tour Location Sharing
Set your tour location once at the school level, and parents will automatically receive a Google Maps link in their tour confirmation and reminder emails for easy navigation.
Navigate to Settings -> School Details to configure location.
🔄 Appointments & Enquiries Stay in Sync
Tour appointments and enquiries are now automatically linked.
When a tour is:
Scheduled
Cancelled
Completed
Marked as a No-show
…the corresponding enquiry is updated automatically, eliminating duplicate updates and keeping your admissions pipeline accurate.
📧 Automated Emails & Smart Reminders
Keep parents informed every step of the way with automated communication.
Automatically send:
Branded tour confirmation emails
Multiple reminder emails before the appointment
Navigate to "Manage Calendar -> Email Template" to update email content and design.
Reminders automatically stop when a tour is cancelled, completed, or marked as a no-show, ensuring parents only receive relevant communications.
⚡ Smarter Scheduling
Finding available tour slots is now quicker than ever.
Admissions teams can:
Instantly view available tour dates
See the next available slot when a selected day is fully booked
This makes scheduling tours faster and helps maximise availability.
🚀 Faster Tour Booking
Create appointments with fewer clicks.
You can now:
Create a tour appointment using only the parent's name
Copy the booking link via "Copy Parent Booking Link" as shown below to instantly share form to book an appointment.
Perfect for quickly confirming bookings during calls or enquiries.
🎨 Improved Appointment Visibility
Managing appointments is now more intuitive with:
Colour-coded statuses for Scheduled, Cancelled, and No-show tours
Staff leave displayed directly within the calendar
This gives your team a clearer view of tour schedules and availability at a glance.
✏️ Quicker Tour Management
Manage appointments more efficiently without leaving the booking screen.
You can now:
Update parent and child information
Reschedule tours
Mark appointments as completed
Record no-shows
Common actions are now faster and easier to access.
✨ Refreshed Calendar & Appointments Experience
We've redesigned the Appointments and Calendar pages with a cleaner, more modern interface.
The refreshed experience makes it easier to:
Navigate schedules
View upcoming appointments
Manage bookings
Stay organised throughout the admissions process
Why this matters
These Tour Management enhancements help your admissions team:
Empower parents to manage their own tour appointments
Reduce administrative effort with self-service scheduling
Improve attendance with automated email and SMS reminders
Keep appointments and enquiries automatically synchronized
Book and manage tours more efficiently
Deliver a smoother, more professional admissions experience
With these updates, Tour Management becomes more flexible, efficient, and parent-friendly—helping your team spend less time coordinating appointments and more time building relationships with prospective families.