We've introduced new improvements to Inquiry forms and tour scheduling to help admissions teams capture lead information more accurately, manage bookings with greater flexibility, and reduce manual follow-ups.
Inquiry forms now make it easier to collect accurate information from prospective families and manage submissions.
Automatically Capture Inquiry Information with Forms
Responses submitted through inquiry forms now automatically map to the corresponding lead fields in illumine, including custom fields configured under Setup → Fields.
This helps keep lead profiles updated without manually copying information from form submissions.
View and Export Form Submissions
You can now access the Inquiry Form Submission Report to review and export responses.
You can also choose to include submissions that resulted in new enquiries, giving
your team better visibility into form activity.
Navigate to Reports-> Excel Reports-> Form Submission Report section to export submission data.
Send PDF Copies to Parents
Families can now receive a PDF copy of their completed inquiry form by email, making it easier to keep a record of the information they've submitted.
Enable this toggle as shown while publishing inquiry form to send a copy of submission to the respondents.
Improved Multilingual Form Support
Inquiry forms now automatically support right-to-left text for Hebrew and Arabic fields, while English fields continue to display left-to-right.
We've also improved gender-field mapping, image handling, and the ability to copy forms across multiple centers.
📅 Schedule Tours on Specific Dates
You can now configure tour availability for individual dates, in addition to recurring weekly schedules.
This is especially useful for open houses, special events, or schools that offer tours only on selected days.
What's New?
Set different tour time slots for specific dates as shown below.
Allow parents to select a date and immediately view its available time slots. ( screnshot attached below)
These improvements are available across appointment forms, inquiry-form calendars, and staff appointment booking and rescheduling screens.
Your admissions team can now manage one-time events and regular school tours without creating recurring schedules for every occasion.
🤖 AI Voice Agent Can Now Reschedule & Cancel Tours
The illumine AI Voice Agent can now help families reschedule or cancel existing tour appointments directly during a phone call.
Previously, these requests could require assistance from an administrator. Now, the AI Voice Agent can handle them during the conversation.
This means fewer manual follow-ups for admissions teams and a more convenient experience for prospective families.
These updates make it easier to capture inquiry information, offer flexible tour availability, and manage appointment changes—all while helping your admissions team spend more time connecting with families. 🚀