We’ve introduced new scheduling and notification improvements to make tour management more flexible, organized, and responsive for admissions teams.
💬 Introducing SMS for Enquiries & Marketing Automation
Schools can now create reusable SMS templates and use them across:
Enquiries
Marketing automation workflows
This allows teams to communicate faster, maintain consistency, and reach families through additional channels directly from illumine.
📅 What’s New in Tour Management
Appointment Scheduling Controls
Users can now configure tour appointment scheduling with greater flexibility and control.
Maximum booking window
Set the maximum number of days in advance that parents can schedule an appointment.
Minimum notice period
Define the minimum notice time required before a tour can be booked, helping teams better prepare for visits.
Stay updated on appointment activity
In-app notifications
Receive in-app notifications for:
New appointments
Calendar updates
Email notifications
Get email alerts whenever calendar events or appointments are edited.
New Appointment Visibility
Quickly identify recent bookings
Users can now view all new appointments booked since their last visit to the Tour page, making it easier to stay up to date on recent activity.
💸 Inquiry Invoice Enhancements
Refund support for inquiry invoices
Schools can now issue refunds for Inquiry Invoices created via Payment in Forms.
New Inquiry Invoice Report
A dedicated Inquiry Invoice Report is now available for invoices generated through Payment in Forms.
Why this matters
Improves scheduling flexibility for admissions teams
Prevents last-minute booking conflicts
Keeps staff informed with real-time notifications
Makes it easier to track newly booked tours
Streamlines tour coordination and follow-ups