We're excited to introduce Agentic AI to illumine - a new generation of AI that doesn't just answer questions, but takes action.
Unlike traditional chatbots, Agentic AI can independently handle workflows, interact with families, schedule appointments, and complete tasks on your behalf. The first AI agent now available in illumine is the AI Enrollment Agent, designed to help childcare centers never miss an enrollment opportunity.
What's New
🤖 Meet Your AI Enrollment Agent
The AI Enrollment Agent acts as your virtual admissions coordinator, answering calls, engaging prospective families, booking tours, and supporting your admissions team.
📞 Answer Parent Calls Automatically
Never miss an enquiry - even outside office hours.
Your AI Enrollment Agent answers incoming calls, speaks naturally with prospective parents, asks qualifying questions, and captures their information directly into illumine as a new enquiry.
Configure the AI to handle calls:
24/7
Only after office hours
On weekends and holidays
As a backup when your team is unavailable
Every conversation is logged, ensuring your admissions team has the context they need to follow up and convert more enquiries into enrollments
📅 Book Tours in Real Time
The AI integrates directly with your Tour Management calendar to:
Check live availability
Schedule tours
Create enquiries automatically
Notify staff of new bookings
Parents can book visits without waiting for your admissions team.
☎️ Intelligent Call Routing
Configure how calls are handled based on your preferred workflow.
Choose between:
AI First – AI answers first and transfers calls to staff when needed.
Staff First – Staff answer first, with AI available as backup.
Calls can also be forwarded through multiple administrators until someone answers.
🌙 24/7 Admissions Coverage
Configure your operating hours and let the AI take over automatically outside business hours, on weekends, and during holidays.
Your center never misses an enquiry - even when your front desk is closed.
🧠 Train AI with Your School Information
The AI learns directly from your school's content.
Simply upload your:
Website
Parent handbook
Brochures
Policy documents
This ensures every response reflects your centre's unique programs, policies, and services.
📝 AI Call Recording & Summaries
Every call is automatically:
Recorded
Transcribed
Summarized by AI
Linked to the corresponding enquiry
Admissions teams have complete visibility into every parent interaction.
Why this matters
✔ Never miss a prospective family's call
✔ Book tours automatically using real-time availability
✔ Provide consistent, school-specific answers 24/7
✔ Reduce front desk workload with intelligent call routing
✔ Capture every conversation with AI-generated summaries
✔ Convert more enquiries into enrollments with faster response times
The AI Enrollment Agent is the first of many Agentic AI capabilities coming to illumine -bringing intelligent automation to childcare operations, one workflow at a time. 🚀