Answers checked on the US dashboard (us.illumine.app) in November 2026. Menu names are the US ones: Tuition & Billing, Programs, Center Management, Attendance, Parent Communication, Learning & Progress, Reports, Settings.
Which families owe us money? Open Tuition & Billing > Student Balances. The table lists every child with what was invoiced, what was paid, what is still owed and any credit on the account. Use the Time Range, Status, Rooms, Groups and Programs filters to narrow it, or type a name in the search box for one family.
To get the same list as a spreadsheet:
Go to Reports > Excel Reports and open the Billing tab.
Click Student Balance.
Switch to Center view, choose your center and click Generate.
Download the file from Recently Generated Reports. The Payer Balance column is what each family still owes.
Good to know: the export has no phone numbers. Download the Students Report from the Student Info tab and match the names, or open the child's profile for the number.
The immunization report comes out empty. The report only includes what its filters allow, and the defaults are narrow. Set the filters before you generate it.
Go to Reports > Excel Reports and open the Student Info tab.
Click Immunization Report.
Choose All Immunizations and Active Students, then Generate.
Good to know: immunization reminders are sent per child from the Immunization tab on the child's profile. There is no bulk reminder.
Which parents have installed the app? Go to Reports and open the Parent App Installation Report tab. Each child is listed with a green tick for every parent who has installed the app and logged in, the device they used and the date they were last invited.
Set Parent Installation Status to Not Installed to see only the families still missing.
Click Invite on a row, or Send Email Invite and Send WhatsApp Invite at the top, to invite them again.
The download icon at the top right exports the list.
Good to know: the Staff App Installation Report next to it has no export. Take a screenshot, or resend the invites from that page.
I need a printable list of emergency contacts.
Go to Reports > Excel Reports.
Type Emergency in the Search Reports box and click Students Emergency Contacts.
Tick the columns you want and click Generate.
Download the file from Recently Generated Reports and print it from Excel.
Can I print one page per child with emergency contacts and authorised pickups for our licensing file? Yes. Use the Student Information Sheet and choose only those sections.
Go to Center Management > Students and tick the children (or select all).
Open Actions and choose Student Information Sheet.
Tick only Emergency Contacts and Authorized Pickup List.
Download the PDF: one page per child, ready to print.
Good to know: only what is filled in on each profile appears. For one list of everyone, use the Students Emergency Contacts Excel report.
Is there a birthday list? Yes. Go to Calendar > Birthday Calendar. The Student tab lists upcoming birthdays with age and date of birth, and the Staff tab does the same for staff. Filter by room or status, or search a name.
Good to know: a child or staff member only appears here if the date of birth is filled in on their profile.
Can I get report data across all our centres at once? Yes. Most Excel reports let you select several centres and produce one file.
Go to Reports > Excel Reports and choose the report.
In the centre selector, pick all the centres you need.
Generate and download from Recently Generated Reports.
Good to know: the Multi-Center Dashboard itself has no export; use the Excel reports for the data. A few reports are single-centre only.
Is there an average tuition report? Not as a ready-made average, but you can export every student's plan rate and average it.
Go to Reports > Excel Reports and open the Billing tab.
Run Tuition Plan Student Assignment Report.
In Excel, average the Current Plan Rate column (filter by program or room first if needed).
Good to know: the report does not calculate averages and there is no custom report builder. Rates are plan rates before discounts and subsidies.