Quick answers to common questions about billing, student information, immunizations, parent app installations, and school reports for US schools.
Dashboard: us.illumine.app
1. Which families still owe us money?
You can view outstanding balances under Tuition & Billing > Student Balances.
The table shows each child's:
Total amount invoiced
Total amount paid
Outstanding balance
Available credit
You can narrow the results using the Time Range, Status, Rooms, Groups, and Programs filters. You can also search for a specific child using the search box.
How can I download this information as an Excel report?
Go to Reports > Excel Reports.
Open the Billing tab.
Select Student Balance.
Switch to Center view, choose your center, and click Generate.
Download the file from Recently Generated Reports.
The Payer Balance column shows how much each family still owes.
Good to know: The Student Balance export does not include phone numbers. To get them, download the Students Report from the Student Info tab and match the names in Excel, or open the child's profile to find the contact number.
2. Why is my Immunization Report empty?
The Immunization Report may appear empty if the selected filters are too narrow. Make sure you select the required options before generating it.
Follow these steps:
Go to Reports > Excel Reports.
Open the Student Info tab.
Select Immunization Report.
Choose All Immunizations and Active Students.
Click Generate.
Good to know: Immunization reminders must be sent individually from the Immunization tab on each child's profile. Bulk immunization reminders are not currently available.
3. How can I see which parents have installed the Parent App?
You can check this using the Parent App Installation Report.
Go to Reports.
Open the Parent App Installation Report tab.
Review the list to see which parents have installed the app and logged in.
The report shows a green tick for each parent who has installed the app and logged in, the device they used, and the date they were last invited.
You can also:
Set Parent Installation Status to Not Installed to find families who still need to install the app.
Click Invite next to an individual row to resend an invitation.
Use Send Email Invite or Send WhatsApp Invite at the top to send invitations in bulk.
Click the download icon in the top-right corner to export the list.
Good to know: The Staff App Installation Report is available next to the Parent App Installation Report, but it does not have an export option. You can take a screenshot of the list or resend invitations directly from that page.
4. How can I download and print a list of emergency contacts?
You can generate an Excel report containing student emergency contact details.
Follow these steps:
Go to Reports > Excel Reports.
Enter Emergency in the Search Reports box.
Select Students Emergency Contacts.
Choose the columns you want to include.
Click Generate.
Download the file from Recently Generated Reports and print it using Excel.
5. Is there a birthday list for students and Staff?
Yes. You can find upcoming birthdays under Calendar > Birthday Calendar.
The calendar has two tabs:
Student: Displays upcoming student birthdays, including age and date of birth.
Staff: Displays upcoming Staff birthdays with their date of birth.
You can filter the list by room or status, or search for a specific name.
Good to know: A student or Staff member will appear in the Birthday Calendar only if their date of birth has been added to their profile.